pok11 Responsible Gaming —
Your protection is our priority
Enjoy entertainment within your limits — pok11 helps you build safe and healthy gaming habits.
What is Responsible Gaming?
Responsible gaming means enjoying online gaming as a healthy, controlled form of entertainment — where you decide how much time and money to spend. At pok11, we believe that gaming should be a source of enjoyment in every player's life, not a source of stress or problems.
Our responsible gaming policy is designed to keep you informed and protected. We know that gaming habits can sometimes get out of hand. That is why we have put several powerful tools in your hands — deposit limits, time-out, self-exclusion, and around-the-clock support.
Responsible gaming at pok11 is not just a rule — it is our commitment to every player. We want you to always see gaming as a game, not as a source of income or a solution to problems.
Why is responsible gaming important?
Online gaming is becoming increasingly popular in Bangladesh. People of all ages, from younger generations onward, now enjoy casino games, cricket betting, and slots from home. But this enjoyment stays healthy only when boundaries are respected. Excessive gaming can have a negative impact on mental health, family relationships, and financial stability.
pok11 is always by your side. By using our responsible gaming features, you can keep your own gaming experience safe.
Protection Tools and Features
Deposit Limit
You can set how much you deposit daily, weekly, or monthly. Once this limit is set, you will not be able to deposit more than the specified amount, protecting you from overspending.
Time-Out Feature
Need a short break? Using the time-out feature, you can temporarily close your account for a set number of days. During this period you will not be able to log in or play games, giving you a healthy pause.
Self-Exclusion
If you feel gaming is becoming a problem, choose self-exclusion. This allows your account to be closed for an extended period or permanently. Once self-excluded, your account cannot be reactivated before the set period ends.
Activity Tracking
You can view your gaming history, total time spent, and full transaction details at any time. Staying aware of your own habits is the first step toward responsible gaming.
24/7 Support Service
If you have any questions or concerns about responsible gaming, our support team is available around the clock on live chat in Bengali. You are not alone — we are always by your side.
Minor Protection
pok11 is only for those aged 21 or above. Age is verified at registration, and we take every measure to prevent minors from gaining access.
Warning Signs of Problematic Gaming
If even one of the following signs applies to you, please take action.
Spending beyond your budget: You are spending more money on gaming than planned, or placing more bets to recover losses.
Losing track of time: Once you start playing, you lose track of how much time has passed, and time with family or work is decreasing.
Feeling restless when you cannot play: When you cannot play, your mood drops and you feel restless or anxious.
Hiding from family and friends: You are not being honest with your family about your gaming habits or spending.
Playing on borrowed money: You are spending money on gaming by borrowing from others or drawing on your savings.
Unable to stop gaming: You want to stop but keep coming back — your willpower is not working.
Safe Gaming Tips
- Set a budget before each session and stick to it strictly.
- Only play with money that, if lost, will not affect your daily life.
- Do not place more bets to recover losses — it only increases them.
- Use the deposit limit feature to protect yourself.
- Never think of gaming as a way to earn money — it is entertainment only.
- Decide in advance how long you will play each day.
- Always give priority to time with family, friends, and work.
- Do not play when you are tired or emotionally distressed.
- Take regular breaks and use the time-out feature when needed.
- Stay active in hobbies and social activities beyond gaming.
For Ages 21 and Above Only
pok11 is only for adults aged 21 or above. Keeping minors away from gaming is our social responsibility. If you have young children at home, enable parental controls on your device.
Deposit Limits and Transaction Information
The minimum deposit at pok11 is ৳300 and the minimum withdrawal is ৳500. We support transactions via bKash, Nagad, Rocket, and bank transfer. Withdrawals are generally completed within 15 minutes to 2 hours.
How to set a deposit limit?
Log in to your pok11 account and go to account settings. From the "Responsible Gaming" section you can set a deposit limit. Reducing a limit takes effect immediately, but increasing it requires a 24-hour wait.
How does self-exclusion work?
When you activate self-exclusion, you will not be able to access your account for the period you choose — such as 1 month, 3 months, 6 months, or permanently. During this time we will not send you any promotional messages either. To learn more about self-exclusion, contact our support team via live chat.
Time-Out and Cooling-Off Period
If you need a temporary break, use the time-out feature to pause your account for anywhere from 24 hours up to a maximum of six weeks. During this time, no promotional offers or cashback will be active. Once the time-out period ends, you will need to reactivate your account yourself.
Advice for Families
If someone in your family seems to be addicted to excessive gaming, speak with them with empathy. Remember, gaming addiction can be a problem but it has solutions. Our support team is ready to advise family members as well.
Contact Us for Help
Live Chat Support
Our support team is available around the clock on live chat in Bengali. Start a chat now to get help setting up responsible gaming tools or to share any concern.
Email Support
For more detailed discussions, email us at: [email protected] — we will reply as quickly as possible.
Frequently Asked Questions
Visit our FAQ page for answers to common questions about responsible gaming — you will find detailed information in plain language.
Responsible Gaming FAQ
Enjoy Gaming Safely
Responsible gaming starts with the right steps. Browse our games, get support, or read the FAQ for more information.