pok11 Terms and Conditions

1 General Provisions

These Terms and Conditions ("Terms") form a legal agreement between the pok11 platform ("we", "our", "pok11") and its users ("you", "user", "player"). By accessing the platform through the pok11 website, mobile application, or any other channel, you are considered to have fully read, understood, and agreed to these Terms.

pok11 is committed to providing a safe and enjoyable online gaming experience for players in Bangladesh. We operate our platform following SSL encryption and fair play principles.

These Terms have been prepared in Bengali and apply to players in Bangladesh. The Bengali version shall be considered authoritative for any legal interpretation.

2 Definitions

The following terms used in these Terms and Conditions are defined below:

"Platform"

The pok11 website, mobile application, and all related digital services through which gaming services are provided.

"Account"

A personal profile created by a registered user that provides access to the platform and enables gaming activities.

"Deposit" and "Withdrawal"

The transfer of funds from a user's bank or mobile banking account to the pok11 gaming account ("deposit"), and the transfer of funds from the gaming account back to the user's account ("withdrawal").

"Bonus"

Any promotional reward, cashback, free spin, or other benefit granted by pok11 under specific conditions.

"Wagering Requirement"

The total amount that must be wagered before bonus funds become eligible for withdrawal.

3 Account Registration and Eligibility

Eligibility Requirements

To open an account on pok11, you must meet the following requirements:

• You must be at least 21 years of age.
• You must be a real individual and may not register as a representative of any corporate entity.
• All information provided at the time of registration must be true, accurate, and complete.
• Only one account per person is permitted — opening multiple accounts using the same name, address, or identity document is strictly prohibited.
• Your participation on pok11 must be legally permitted under the laws of your place of residence.

Identity Verification (KYC)

pok11 may at any time request a copy of the user's National ID (NID), passport, or other valid government-issued identification for identity verification purposes. Withdrawals and other services may be restricted until verification is complete.

Account Security

It is your sole responsibility to keep your account password and login credentials completely confidential. If any unauthorized access to your account occurs, you must notify our support team immediately.

4 Deposit and Withdrawal Policy

Deposit Rules

Funds can be deposited on pok11 through the following payment methods: bKash, Nagad, Rocket, and bank transfer.

Deposits are generally processed instantly. However, bank transfers may experience a slight delay. All deposits are completed in Bangladeshi Taka (BDT / ৳).

Withdrawal Rules

The following conditions must be met to complete a withdrawal:

• Account KYC verification must be completed.
• Deposited funds must have been used in at least one wager.
• If the wagering requirement for any active bonus has not been met, the withdrawal may be temporarily placed on hold.
• The withdrawal amount must be sent to an account registered in the user's own name.

Third-Party Payments

Using a payment method registered in a third party's name to make deposits or withdrawals is strictly prohibited. If such a situation is detected, the account may be suspended immediately and funds may be seized.

5 Bonus and Promotion Terms

Welcome Bonus

Conditions for receiving the welcome bonus:

• This bonus applies only to the first deposit of newly registered members.
• The minimum deposit amount to claim the bonus is ৳300.
• The combined total of the bonus and deposit must be wagered 15 times before a withdrawal can be made.
• Each user is eligible to receive the welcome bonus only once.
• Operating multiple accounts from the same household or device while a bonus is active is strictly prohibited.

VIP Cashback Program

Weekly cashback is available across three VIP tiers on pok11:

• Bronze: Up to 0.4% cashback per week.
• Silver: Up to 0.8% cashback per week.
• Gold: Up to 1.2% cashback per week.

VIP tier status is determined based on a player's overall activity and gaming history. Advancement to a higher tier depends on regular and active participation on the platform.

General Bonus Terms

• All bonus offers must be used within the specified validity period.
• Bonus funds cannot be withdrawn directly — only winnings earned through wagering are eligible for withdrawal.
• It may not be possible to have multiple bonuses active at the same time.
• pok11 reserves the right to modify, suspend, or cancel any bonus offer at any time.

6 Gaming Rules

Fair Play Policy

pok11 is committed to maintaining a fair play environment. All our games are operated by third-party technology providers and use Random Number Generator (RNG) technology. The outcome of every game is entirely chance-based and does not follow any predetermined pattern.

Gaming Limits

The minimum and maximum bet amounts for each game are clearly displayed in the game interface. All bets and gaming activities are recorded according to Bangladesh Standard Time (BST, UTC+6).

Technical Errors

In the event of a server outage, connection issue, or technical error during a gaming session, pok11 will review the relevant game logs and provide an appropriate resolution. Incorrect results or rewards displayed due to an apparent technical error may be voided.

7 Prohibited Activities

The following activities are strictly prohibited on the pok11 platform:

• Creating or operating multiple accounts.
• Registering with false or misleading information.
• Using automated software, bots, or scripts to play games.
• Any form of collusion or fraudulent cooperation.
• Abusing the bonus system or engaging in bonus arbitrage.
• Using the platform for money laundering or concealing the source of illegal funds.
• Any attempt to compromise the platform's security systems.
• Collecting or using the personal information of other users.
• Operating an account on behalf of or in assistance of a minor.

8 Account Suspension and Closure

Suspension by pok11

pok11 reserves the right to temporarily suspend or permanently close an account without prior notice in the following circumstances:

• Violation of any provision of these Terms.
• Failure to complete identity verification or providing false information.
• Detection of fraudulent or suspicious transactions.
• Instructions from relevant authorities or legal obligations.
• Account remaining inactive for an extended period of time.

Voluntary Account Closure

You may request closure of your account at any time by contacting our support team. Any valid balance remaining in your account at the time of closure will be processed in accordance with the applicable terms.

9 Limitation of Liability

pok11 provides services on an "as is" basis. We are not responsible for the following:

• Losses caused by internet disconnection or network issues.
• Software issues from third-party game providers.
• Issues with the user's own device or software used to access the service.
• Force majeure situations (natural disasters, pandemics, government restrictions, etc.).
• Financial losses resulting from the user's own gaming decisions.

Our total liability shall in no circumstances exceed the amount of your most recent deposit made in relation to the matter concerned.

10 Dispute Resolution

Complaints Process

If you are dissatisfied with anything, please first raise the matter with our 24/7 live chat support or via email. Our team will review the issue and work to resolve it as quickly as possible.

Right to Appeal

If you are not satisfied with the initial resolution, you may escalate the matter to our senior management for appeal. To submit an appeal, write to us in detail at [email protected].

11 Privacy & Data Protection

Our detailed policy on the collection, storage and use of your personal information has been published separately. pok11 uses SSL encryption technology to keep all your data and transactions secure.

We never sell your personal information to third parties. However, limited information may be shared with trusted partners for the purposes of meeting legal obligations, preventing fraud and improving our services — always within the scope of our privacy policy.

For more details, please read our Privacy Policy.

12 Responsible Gaming

pok11 gives the highest priority to responsible gaming. Gaming should be a form of entertainment, not a solution to financial problems.

• Play within your means — do not place excessive bets in an attempt to recover lost money.
• You can set deposit limits or session limits on your own account if you wish.
• If needed, activate self-exclusion through our support team.
• Use our 24/7 live chat service for any issues related to gaming.

To learn more about responsible gaming, please visit our Responsible Gaming page.

13 Changes to Terms

pok11 reserves the right to change, amend or update these terms at any time. For significant changes, we will endeavour to notify users via email or through a notice on the platform.

Continuing to use the platform after updated terms have been published will be taken to mean that you have accepted the new terms. We therefore recommend reviewing this page regularly.

14 Contact & Support

For any questions or concerns regarding these terms or the pok11 platform, please get in touch with us:

• Live Chat: 24 hours a day, 7 days a week — get support directly in Bengali.
• Email: [email protected]

Our support team is always ready to answer all your questions in Bengali. Contact us at any time that is convenient for you.