pok11 Privacy Policy

1 Introduction

pok11 ("we", "us" or "platform") provides a trusted online gaming service for players in Bangladesh. We give the highest priority to protecting our users' privacy. This privacy policy explains how we collect, use, disclose and protect your personal information.

By using the pok11 website or any of our services, you are agreeing to the terms described in this privacy policy. This policy should be read together with our terms and conditions.

2 What Information We Collect

pok11 collects various types of information to provide its services. This information is needed to manage your account, process transactions and give you the best gaming experience.

2.1 Registration Information

When you create an account on pok11, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — only for users aged 21 and above)
• Email address
• Mobile number
• Residential address
• National ID (NID) or passport number (for identity verification)

2.2 Financial Information

To manage deposit and withdrawal processes, we collect:

• Payment method details (bKash, Nagad, Rocket or bank account information)
• Transaction history and amounts
• Withdrawal requests and approval records

2.3 Usage Information

When you use our platform, we automatically collect certain information:

• IP address and device information
• Browser type and version
• Pages visited and time spent
• Gaming activity and betting history
• Login times and session information
• Information obtained from cookies and similar tracking technologies

3 How We Use Information

pok11 uses the information collected for various legitimate purposes. We never use your information unnecessarily or sell it to third parties.

3.1 Account Management and Service Delivery

• Completing the registration process and keeping your account active
• Processing deposit and withdrawal transactions
• Providing bonuses and promotional offers
• Displaying gaming history and balance accurately

3.2 Identity Verification and Security

• Completing the Know Your Customer (KYC) process
• Preventing unauthorized access to accounts
• Preventing fraud and money laundering
• Verifying age (for users aged 21 and above only)

3.3 Customer Service and Communication

• Providing support via live chat and email
• Sending important notifications related to your account
• Sharing promotional and bonus updates (with your consent)

3.4 Responsible Gaming

By analyzing your gaming behavior, we can identify potentially problematic gaming patterns and provide support when needed. For more details, visit our Responsible Gaming page.

4 Cookies and Tracking Technologies

pok11 uses cookies and similar technologies on its website. Cookies are small text files stored on your device that help improve your browsing experience.

4.1 What Types of Cookies We Use

• Essential cookies: Required to maintain login sessions and ensure security
• Functional cookies: Used to remember your preferences and settings
• Analytics cookies: For monitoring and improving website performance

4.2 Cookie Controls

You can control or disable cookies through your browser settings. However, please note that disabling certain cookies may cause some pok11 services to not work properly.

5 Information Disclosure and Third Parties

pok11 does not sell, rent or exchange your personal information with third parties for commercial purposes. However, information may be shared in certain limited circumstances.

5.1 Service Providers

We work with trusted third-party service providers who help operate our services, such as payment processing (bKash, Nagad, Rocket), technology services and customer support solutions. These parties may only use information for specific purposes and operate under strict confidentiality agreements.

5.2 Legal Obligations

We may be required to disclose information by court order, lawful investigative process or applicable law. In such cases we will make every effort to protect your privacy to the extent possible.

5.3 Fraud Prevention

Information may be shared with relevant authorities or other gaming platforms as necessary to prevent fraud, money laundering or other illegal activity.

6 Data Security Measures

pok11 applies industry-standard security measures to keep your personal and financial information safe.

6.1 Technical Safeguards

• 256-bit SSL (Secure Socket Layer) encryption — applied to all data transfers
• Secure server infrastructure and regular security audits
• Two-Factor Authentication facility
• Automated suspicious activity detection system
• Regular security patches and software updates

6.2 Administrative Safeguards

• Staff privacy training and security awareness
• Access to personal information restricted on a need-to-know basis
• Regular data protection assessments conducted

6.3 In the Event of a Security Breach

If a data security breach occurs, we will act quickly in accordance with applicable regulations and notify affected users as soon as possible.

7 Data Retention Period

pok11 does not retain your information beyond what is necessary. However, certain information must be kept for a specific period due to legal and regulatory requirements.

• Account information: While the account is active and for a set period after it is closed
• Financial transaction records: Retained long-term in accordance with financial laws and regulations
• Customer service communications: For a set period for issue resolution and quality improvement
• Marketing preferences: Until consent is withdrawn or the account is closed

After an account is closed, unnecessary personal information is securely deleted or stored in a way that no longer identifies the individual.

8 Your Rights

As a pok11 user, you have several important rights regarding your own information. We respect these rights and help you exercise them.

8.1 Right of Access

You may request a copy of your personal information held by us at any time. We will provide that information within a reasonable period.

8.2 Right to Correction

If any information stored in your account is incorrect or incomplete, you can contact us to have it corrected.

8.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained where there are legal obligations.

8.4 Opting Out of Marketing Communications

You can stop receiving promotional emails or messages at any time. Important notifications related to your account will still be sent.

8.5 How to Exercise Your Rights

To exercise any of the above rights, email us at [email protected]. We can also assist you via 24/7 live chat.

9 Protection of Minors

pok11 strictly prohibits access by anyone under the age of 21. We do not intentionally collect any information from minors.

Age is verified at the time of registration and we reserve the right to carry out additional identity verification for suspicious accounts. If a user is found to be under 21, their account will be closed immediately and their information will be deleted.

10 Changes to This Policy

pok11 may update this privacy policy from time to time. The policy may be revised in line with changes to our services or applicable laws.

For significant changes, we will notify you at your registered email address or display a notice on the website. Continued use of the platform after any changes will be considered as your acceptance of the revised policy.

The date of the last update to this policy is shown at the top of the page. Previous versions can be provided by our support team upon request.

11 Applicable Law and Jurisdiction

This privacy policy is governed by applicable laws and regulations. We follow internationally recognized fair information practice principles in the storage and processing of data.

Any dispute relating to this policy or pok11's use of information will first be addressed by attempting to resolve it directly with us.